How can we help?
Use this page for Award Primed account access, billing and subscription questions, technical issues, privacy requests, and product-support guidance.
Contact Award Primed
Email support@mission-primed.com for account, billing, technical, or privacy help. You do not need to sign in to contact us.
Include your account email and a brief description of the issue. Never include passwords, payment-card details, or API keys.
Account access
For sign-in, account invitation, or workspace-access problems:
- Try the Award Primed login page first.
- Use the sign-in recovery options provided by our authentication service.
- If you are part of a team workspace, ask the workspace owner or administrator to confirm your invitation and seat status.
Billing & subscriptions
For payment methods, invoices, subscription status, or cancellation:
- Sign in to Award Primed and open the billing area.
- Use the Stripe-hosted customer portal when available.
- Cancellations are normally scheduled for the end of the current billing period.
Technical support
If a scan, pursuit workspace, export, team feature, or other product function is not working as expected, include:
- The page or feature you were using.
- What you expected to happen.
- What actually happened, including any visible error message.
- The approximate time the issue occurred.
Do not send passwords, payment-card numbers, Stripe secret keys, API secrets, classified information, CUI requiring a specialized environment, or other sensitive credentials in a support request.
Privacy & legal requests
For privacy, data-access, correction, deletion, or legal-policy questions, reference the applicable policy and identify the Award Primed account involved so the request can be verified.
Award Primed provides software and decision-support tools. Support can help with the product, account, billing, and platform behavior, but cannot guarantee eligibility, solicitation accuracy, proposal compliance, profitability, or award of a government contract. Always verify authoritative solicitation information with the issuing agency or official source.
What happens next?
We may need to verify account ownership before changing account details or fulfilling privacy requests. If you cannot sign in or open the billing portal, email us using the contact above.
We aim to address normal account, billing, and technical-support requests as promptly as practical. Response time can vary with issue severity, verification requirements, and support volume.